Email zohaaq1@gmail.com with “FieldSeal Support” in the subject line.
Before contacting support
- Open Settings → About and note the App version.
- Describe the action you took, what you expected, and what happened.
- Include your Android version and device model when relevant.
- Keep originals, pending jobs, Trash items, and backups until the issue is understood.
Protect sensitive information
Do not email backup passwords, database or signing keys, purchase tokens, full payment-card details, or unredacted customer photos and precise addresses. If a screenshot is useful, remove customer names, faces, addresses, coordinates, reference numbers, and capture identifiers first.
Purchases
Use Restore purchases in FieldSeal while signed in to the Google Play account that made the purchase. Pending, refunded, revoked, or unavailable purchases are controlled by Google Play. Include the product name and a redacted order reference if support asks for it; never send a purchase token.
Data recovery
Do not clear App storage or uninstall FieldSeal as a troubleshooting step when local records matter. Those actions can permanently remove the encrypted database, private media, and device-bound keys. Preserve App data and any valid backup first.
Privacy and security
For privacy requests, use the subject “FieldSeal Privacy.” For a potential security vulnerability, use “FieldSeal Security” and avoid sending customer data or exploit details through public channels.